Hybels, Saundra. Communicating effectively / Saundra Hybels, Richard L. Weaver II. - 9th ed. - Boston, MA : McGraw-Hill Higher Education, c2009. - xx, 425 [41] p. : ill. (chiefly col.) ; 26 cm. Includes bibliographical references and index. ISBN: 0073385093 (pbk.) 9780073385099 (pbk.) Subjects--Topical Terms: Oral communication. Dewey Class. No.: 302.2242 / HYB