TY  - BOOK
AU  - Evans,James R.
TI  - Total quality: management, organization and strategy 
SN  - 0324301596 (pbk.)
U1  - 658.4013 
PY  - 2005///
CY  - Mason, Oio
PB  - Thomson/South-Western
KW  - Total quality management
N1  - Includes bibliographical references (p. 451-456) and index; Pt. 1. Introduction to total quality -- Ch. 1. Introduction to total quality in organizations -- Ch. 2. Frameworks for organizational quality -- Ch. 3. Total quality, competitive advantage, and strategic management -- Pt. 2. Total quality and organization theory -- Ch. 4. Quality in customer-supplier relationships -- Ch. 5. Designing organizations for quality -- Ch. 6. Designing, controlling, and improving organizational processes -- Ch. 7. Tools and techniques for total quality -- Pt. 3. Total quality and organizational behavior -- Ch. 8. Quality teamwork -- Ch. 9. Empowerment and motivation -- Pt. 4. Leadership and implementation -- Ch. 10. Quality leadership -- Ch. 11. TQ and organizational change
N2  - Written as a supplement for courses in management and organization theory, this textbook introduces the core principles of total quality, examines the importance of customer-supplier relations, and outlines teamwork and leadership practices that support total quality efforts in a business organization
ER  -