TY - BOOK AU - Christianson,Jon B. ED - ebrary, Inc. TI - Reinventing the patient experience: strategies for hospital leaders T2 - Management series (Ann Arbor, Mich.) AV - RA965.6 .R48 2007eb U1 - 362.11 22 PY - 2007/// CY - Chicago PB - Health Administration Press KW - Hospital care KW - United States KW - Hospital patients KW - Care KW - Hospitals KW - Administration KW - Electronic books KW - local N1 - Includes bibliographical references; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10251375 ER -