Newman, Martin (Business consultant), 100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multi-channel world / One hundred practical ways to improve customer experience Martin Newman and Malcolm McDonald. - 1 online resource. ISBN: 9780749482688 0749482680 LCCN: 2018-033119 Subjects--Topical Terms: Customer relations.Customer services.Marketing. Index Terms--Genre/Form: Electronic books. Dewey Class. No.: 658.8/12