@book{82089,
	author = {Rasch, William, and ebrary, Inc.},
	title = {Observing complexity},
	publisher = {University of Minnesota Press,},
	year = {c2000.},
	address = {Minneapolis :},
	url = {https://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10151180}
}