TY - BOOK AU - Strouse,Karen G. ED - ebrary, Inc. TI - Customer-centered telecommunications services marketing T2 - Artech House telecommunications library AV - HE7631 .S758 2004eb U1 - 384/.043/0688 22 PY - 2004/// CY - Boston PB - Artech House KW - Competition, International KW - Consumer satisfaction KW - Customer relations KW - Telecommunication KW - Marketing KW - Electronic books KW - local N1 - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10081950 ER -