TY  - BOOK
AU  - Feinberg,Richard
AU  - Ruyter,Ko de
AU  - Bennington,Lynne
ED  - ebrary, Inc.
TI  - Cases in call center management: great ideas (th)at work 
AV  - HE8788 .F45 2005eb
U1  - 658.8/12 22
PY  - 2005///
CY  - West Lafayette, Ind.
PB  - Ichor Business Books
KW  - Call centers
KW  - Management
KW  - Case studies
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references (p. 341-351) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10091256
ER  -