TY  - BOOK
AU  - Rizvi,M.Ashraf
AU  - Kapoor,Ramneek
TI  - Communication for retail professionals
SN  - 9780070146839 (pbk.)
U1  - 658.45 
PY  - 2010///
CY  - New Delhi
PB  - Tata McGraw Hill Education
KW  - Business communication
KW  - Retail trade
KW  - Management
KW  - Customer services
KW  - Consumer satisfaction
N1  - Includes index
ER  -