TY  - BOOK
ED  - ebrary, Inc.
TI  - Service quality: an Emerald guide
AV  - HF5415.5 .S47 2003eb
PY  - 2003///
CY  - Bradford, England
PB  - Emerald Group Pub
KW  - Customer services
KW  - Quality control
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10149873
ER  -