@book{90002,
	author = {Bititci, Umit. and ebrary, Inc.},
	title = {Performance measurement},
	publisher = {Emerald Group Pub,},
	year = {c2002.},
	series = {International Journal of Operations Management ;},
	address = {Bradford, England :},
	url = {https://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10149877}
}