Roberts-Phelps, Graham. <br/><br/>
The concise guide to telephone tactics  [electronic resource] / 
Graham Roberts-Phelps. 
 - London :  Thorogood,  c2004. 
 - 195 p. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone in business.<br/>Business communication.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5541.T4  / R63 2004eb