TY  - BOOK
AU  - Roberts-Phelps,Graham
ED  - ebrary, Inc.
TI  - The concise guide to telephone tactics
AV  - HF5541.T4 R63 2004eb
PY  - 2004///
CY  - London
PB  - Thorogood
KW  - Telephone in business
KW  - Business communication
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10088340
ER  -