Sparrow, Malcolm K. <br/><br/>
The regulatory craft  controlling risks, solving problems, and managing compliance /  [electronic resource] : 
Malcolm K. Sparrow. 
 - Washington, D.C. :  Brookings Institution Press,  c2000. 
 - xxii, 346 p. :  ill. ;  23 cm. 
<br/><br/> "Council for Excellence in Government." 
<br/><br/>Includes bibliographical references (p. 315-334) and index. 
<br/><br/>pt. 1. The challenges of regulation. Pressures. Ideas. Party politics. Customer service : merits and limits. Process improvement : merits and limits -- pt. 2. The emergence of regulatory craftsmanship. Innovations. The elements of reform. The search for results that count. Problem solving : a different kind of work. The stages of problem solving. The problem-solving infrastructure. The Boston gun project. Of strategies reactive, preventive, and proactive. Balanced versus integrated compliance strategies -- pt. 3. The elusive art of risk control. Centrality of the risk control challenge. Finding resources, making space. Managing discretion.  Intelligence and analysis -- pt. 4.  Demonstrating results. Measuring a risk control performance. Connecting the fabric. Conclusion. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Trade regulation--United States.<br/>Industrial policy--United States.<br/>Compliance--United States.<br/>Administrative procedure--United States.<br/>Government paperwork--United States.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD3616.U47  / S6 2000eb 
<br/><br/><label>Dewey Class. No.: </label>658.4