Global trends and challenges in services  [electronic resource] / 
guest editors: Marianna Sigala and Evangelos Christou. 
 - Bradford, England :  Emerald Group Pub,  c2006. 
 - 97 p. 
 - Managing Service Quality, an international journal ;  16, no. 4 .
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing.<br/>Service industries.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415  / .G56 2006eb