@book{92774,
	author = {Francis, Graham. and ebrary, Inc.},
	title = {Benchmarking an international journal.},
	publisher = {Emerald Group Pub,},
	year = {c2005.},
	address = {Bradford, England :},
	url = {https://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10085633}
}