@book{92780,
	author = {Evardsson, Bo. and ebrary, Inc.},
	title = {QUIS 9 symposium},
	publisher = {Emerald Group Pub,},
	year = {c2005.},
	series = {Managing service quality an international journal ;},
	address = {Bradford, England :},
	url = {https://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10085640}
}