TY - BOOK AU - Winsor,John ED - ebrary, Inc. TI - Beyond the brand: why engaging the right customers is essential to winning in business AV - HF5415.15 .W565 2004eb U1 - 658.8 22 PY - 2004/// CY - Chicago PB - Dearborn Trade Pub. KW - Product management KW - Brand loyalty KW - Electronic books KW - local N1 - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10064617 ER -