Gross, T. Scott. <br/><br/>
Positively outrageous service  how to delight and astound your customers and win them for life /  [electronic resource] : 
T. Scott Gross. 
 - 2nd ed. 
 - Chicago :  Dearborn Trade,  2004. 
 - xii, 211 p. 
<br/><br/> Includes index. 
<br/><br/>In the beginning -- More POS stories -- Sam walton's killing me! -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it! -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox -- The manager's toolbox. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .G76 2004eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/12