Scott, Dru. <br/><br/>
Customer satisfaction  practical tools for building important relationships /  [electronic resource] : 
Dru Scott. 
 - 3rd ed. 
 - Menlo Park, Calif. :  Crisp Publications,  c2000. 
 - viii, 118 p. :  ill. ;  26 cm. 
 - A fifty-minute series book .
 - Fifty-Minute series. .
<br/><br/>Includes bibliographical references. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer relations.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.335  / .S38 2000eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/343