Roberts-Phelps, Graham. <br/><br/>
Customer relationship management  how to turn a good business into a great one! /  [electronic resource] : 
Graham Roberts-Phelps. 
 - London :  Hawksmere,  2001. 
 - 230 p. :  ill. ;  22 cm. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Relationship marketing.<br/>Customer relations--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.55  / .R63 2001eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/12