Understanding services management :  integrating marketing, organisational behaviour, operations and human resource management / 
edited by William J. Glynn and James G. Barnes. 
 - New Dehli, India :  Prentice-Hall of India,  1995 
 - xxvi, 485 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9788120329355 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Service industries--Marketing.
<br/><br/><label>Dewey Class. No.: </label>338.4068  / UND