Hospitality sales and promotion : strategies for success /
Hospitality sales & promotion
Derek Taylor.
- Oxford : Butterworth-Heinemann, 2001.
- xv, 320 p. : ill. ; 22 cm.
- Professional hospitality guides .
Includes bibliographical references (p. [313]-314) and index.
1. The marketing plan - 2. Organizing a sales office - 3. Buyers and customers - 4. Face-to-face selling - 5. Telephone selling - 6. The shape of things that came - the technology - 7. Banqueting sales - 8. Direct mail - 9. Advertising - 10. In-house promotion - 11. Public relations - 12. Special events and short break holidays.