TY  - BOOK
AU  - Fisher,William P.
ED  - American Hotel & Lodging Association.
TI  - Case studies in food service management: business perspectives 
SN  - 9780866123204 (pbk.)
U1  - 647.95068 
PY  - 2008///
CY  - Lansing, Mich.
PB  - Educational Institute, American Hotel & Lodging
KW  - Food service management
KW  - Case Studies
KW  - Restaurant management
N1  - Moments of truth : a very unhappy birthday -- Responsible alcohol service : a rose between two thorny situations -- Adrift in a sea of apathy : putting dining room service back on course -- Food festival by the lake -- Mentoring : a key employee tumbles -- "I never wanted to be a supervisor anyway" -- Manderley maddens new manager -- Turning around the turnaround -- Banquet gone bad -- Club food and beverage is not your typical restaurant operation -- A critical business decision -- Hobson's choise : finding the best server for the job -- Terry tackles turnover -- Banquet Ballhoo at the Brunswick -- Don't take the "Sir" out of service, or enhancing service excellence through creative problem-solving -- Explosion in the kitchen -- Dom's dilemma : dealing with employee theft -- Follow the leader -- The perils of menu planning -- Anatomy of a reataurant promo, or how Seymour learned to love seafood -- Membership migration changes more than menus -- Jack jinxes the new menu -- When life hands you lemons...better check the specs --Pushing the envelope on settings and supplies -- Supplies surprise -- Clean with an in-house crew or outsource to a contract cleaning service?
ER  -