Angelo, Rocco M. <br/><br/>
Hospitality today:  an introduction / 
Rocco M. Angelo, Andrew N. Vladimir. 
 - 6th ed. 
 - Michigan :  Educational Institute, American Hotel & Lodging Association,  c2007. 
 - xxxiv, 560 p. :  col. ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Part I: Introduction - 1. Service makes the difference - 2. The travel and tourism industry - 3. Exploring hospitality careers -- Part II: Hospitality organizations - 4. Understanding the restaurant industry - 5. Restaurant organization and management - 6. Understanding the world of hotels - 7. Hotel organization and management - 8. Club management - 9. An introduction to the meetings industry - 10. Floating resorts: the cruise line business - 11. Gaming and casino hotels -- Part III: Hospitality management - 12. Managing and leading hospitality enterprises - 13. Managing human resources - 14. Marketing hospitality - 15. How management companies manage hotels - 16. Franchising is big business - 17. Ethics in hospitality management - Appendix: Hospitality associations and periodicals - Index. 
<br/><br/><label>ISBN: </label>9780866122948 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.<br/>Hospitality industry--Vocational guidance.
<br/><br/><label>Dewey Class. No.: </label>647.94068  / ANG