TY  - BOOK
AU  - Rutherford,Denney G.
AU  - O'Fallon,Michael J.
TI  - Hotel management and operations
SN  - 9780470177143 (pbk.)
U1  - 647.94068 
PY  - 2011///
CY  - Hoboken, N.J.
PB  - John Wiley
KW  - Hotel management
N1  - Includes bibliographical references and index; 1. Overview - 2. Organization - 3. General managers: a view at the top - 4. Operations: rooms - 5. Operations: Housekeeping, engineering, and security - 6. Food and beverage division - 7. Marketing and associated activities - 8. Financial control and information management - 9. Human resources policy management
ER  -