Cokins, Gary.

Performance management : finding the missing pieces (to close the intelligence gap) / Gary Cokins. - Hoboken : Wiley, c2004. - xx, 284 p. : ill. ; 24 cm.

Includes bibliographical references and index.

Part One: Performance Management Process. - Part Two: Strategy Maps and Balanced Scorecards: Link between Strategy and Successful Execution by Operations. - Part Three: Leveraging Financial Analytical Facts and Truths. - Part Four: Integrating Performance Management with Core Solutions. - Part Five: Performance Management and Data Mining.

0471576905 (hbk.) 9780471576907 (hbk.)


Organizational effectiveness--Measurement.
Performance--Measurement.
Industrial productivity--Measurement.

658.4012 / COK