Hollins, Bill. <br/><br/>
Managing service operations :  design and implementation / 
Bill Hollins and Sadie Shinkins. 
 - London :  SAGE,  2006 
 - xii, 299 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. [289]-296) and index. 
<br/><br/><label>ISBN: </label>9781412929523 (hbk.) 9781412929530 (pbk.) 1412929520 (hbk.) 1412929539 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Work design.<br/>Product management.
<br/><br/><label>Dewey Class. No.: </label>658.4034  / HOL 2006