TY  - BOOK
AU  - Hollins,Bill
AU  - Shinkins,Sadie
TI  - Managing service operations: design and implementation 
SN  - 9781412929523 (hbk.)
U1  - 658.4034 
PY  - 2006///
CY  - London
PB  - SAGE
KW  - Service industries
KW  - Management
KW  - Work design
KW  - Product management
N1  - Includes bibliographical references (p. [289]-296) and index
ER  -