Shafer, Scott M. Operations management / Introducing operations management. Scott M. Shafer, Jack R. Meredith. - New York, NY : John Wiley, c2003. - ix, 506 p. : ill. ; 26 cm. Includes bibliographical references and index. ISBN: 9780471393894 (pbk.) 9780471250470 Subjects--Topical Terms: Production management. Dewey Class. No.: 658.5 / SHA 2003