TY  - BOOK
AU  - Noe,Francis P.
AU  - Uysal,Muzaffer
AU  - Magnini,Vincent P.
TI  - Tourist customer service satisfaction: an encounter approach 
T2  - Routledge advances in tourism
SN  - 9780415578042 (hbk.)
U1  - 338.4791068 
PY  - 2010///
CY  - London, New York
PB  - Routledge
KW  - Tourism
KW  - Management
KW  - Hospitality industry
N1  - Includes bibliographical references and index
ER  -