TY - BOOK AU - Bagdan,Paul J. TI - Guest service in the hospitality industry SN - 9781118071809 (hardback) U1 - 647.94068 PY - 2013///] CY - Hoboken, New Jersey PB - John Wiley & Sons, Inc. KW - Hospitality industry KW - Management KW - Customer services KW - Quality control N1 - Includes index ER -