TY  - BOOK
AU  - Kozak,Metin
AU  - Kozak,Nazmi
TI  - Tourism and Hospitality Management
T2  - Advances in Culture, Tourism and Hospitality Research
SN  - 9781786357137
U1  - 910.2 
PY  - 2016///
CY  - Bingley
PB  - Emerald Group Publishing Limited
KW  - Tourism
KW  - Management
KW  - Hospitality industry
KW  - Electronic books
N1  - Hospitality Moderates the Relationship between Surprise and Customer Delight; Includes bibliographical references
UR  - https://ezproxy.taylors.edu.my/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1407267
ER  -