Noe, Francis P.,  1939- <br/><br/>
Tourist customer service satisfaction  an encounter approach /  [electronic resource] : 
Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini. 
 - London ;  New York :  Routledge,  2010. 
 - 1 online resource (ix, 193 p.) 
 - Routledge advances in tourism ;  18 .
 - Routledge advances in tourism ;  18. .
<br/><br/>Includes bibliographical references ([168]-185) and index. 
<br/><br/><label>ISBN: </label>9780415578042 (electronic bk.) 0415578043 (electronic bk.) 9780203852361 (electronic bk.) 0203852362 (electronic bk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tourism--Management.<br/>Hospitality industry--Management.<br/>Electronic books.
<br/><br/><label>Dewey Class. No.: </label>910.68/8