Operations and process management :  principles and practice for strategic impact / 
Nigel Slack ... [et al.]. 
 - 3rd ed. 
 - Harlow :  Pearson,  2012. 
 - xxii, 540 p. :  col. ill. ;  28 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780273768807 (hbk.) 0273768808 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Manufacturing processes.<br/>Process control.
<br/><br/><label>Dewey Class. No.: </label>658.5  / OPE 2012