@book{157976, author = {Pantelidis, Ioannis S.}, title = {The Routledge handbook of hospitality management /}, publisher = {Routledge,}, year = {2014.}, series = {Routledge Handbooks}, address = {Oxfordshire, England ;}, url = {https://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10852401} }