TY - BOOK AU - Crawley,Anita TI - Supporting online students: a guide to planning, implementing, and evaluating services T2 - The Jossey-Bass higher and adult education series SN - 9781118076545 (hbk.) U1 - 371.3344678 PY - 2012/// CY - San Francisco, CA PB - Jossey-Bass KW - Web-based instruction KW - Students KW - Services for KW - Technological innovations N1 - Includes bibliographical references and index ER -