TY  - BOOK
AU  - Gartside,L.(Leonard)
AU  - Taylor,Shirley
TI  - Model business letters & other documents = Model surat & dokumen perniagaan
SN  - 9833205216
U1  - 651.7 
PY  - 2006///
CY  - Petaling Jaya, Malaysia
PB  - Prentice Hall
KW  - Commercial correspondence
KW  - Business communication
N1  - Unt 1: Routine business documents: 1. Enquiries and replies - 2. Quotations, estimates and tenders - 3. Orders and their fulfillment - 4. Invoicing and settlement of accounts - 5. Letters requesting payment - 6. Credit and status enquiries - 7. A typical business transaction (correspondence and documents) - Unit 2: Creative and persuasive document: 8. Complaints and adjustments - 9. Goodwill messages - 10. Notices and advertisements - 11. Circulars - 12. Sales letters and voluntary offers - 13. Publicity material - 14. Marketing matters - 15. Meetings documentation
ER  -