TY  - BOOK
AU  - Tingley,Judith C.
TI  - Say what you mean get what you want: a business person's guide to direct communication 
SN  - 0814479049
U1  - 658.45 
PY  - 1996///
CY  - N.Y.
PB  - American Management Association
KW  - Business communication
KW  - Communication in management
KW  - Oral communication
ER  -