TY  - BOOK
TI  - Harvard business review on effective communication
T2  - Harvard business review paperback series
SN  - 1578511437
U1  - 658.45 
PY  - 1999///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Business communication
N1  - Contains articles previously published in the Harvard business review
ER  -