King, John H.,  1937- <br/><br/>
Managing for quality in the hospitality industry / 
John H. King, Jr., Ronald F. Cichy. 
 - Upper Saddle River, N.J. :  Pearson Prentice Hall,  c2006. 
 - xx, 298 p. :  ill., ports. ;  28 cm. 
<br/><br/> Includes index. 
<br/><br/>Foreword. - Preface. - Acknowledgements. - Reviewers. - About the authors. - chapter 1. An overview of managing for quality. - chapter 2. Champions of quality. - chapter 3. Quality managment. - chapter 4. Tapping the organization's hidden strengths. - chapter 5. Team effectiveness. - chapter 6. Serving external customers. - chapter 7. CQI journey. - chapter 8. Tools of the trade. - chapter 9. Strategic quality plan. - chapter 10. Assessing quality. - chapter 11. Implementing quality. - chapter 12. Leading quality. - chapter 13. Quality life. - chapter 14. Final thoughts. - Glossary. - Index. - Your tools of the trade. 
<br/><br/><label>ISBN: </label>0130945897 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control.<br/>Hospitality industry--Management.
<br/><br/><label>Dewey Class. No.: </label>647.940684  / KIN