TY - BOOK AU - King,John H. AU - Cichy,Ronald F. TI - Managing for quality in the hospitality industry SN - 0130945897 (pbk.) U1 - 647.940684 PY - 2006/// CY - Upper Saddle River, N.J. PB - Pearson Prentice Hall KW - Total quality management KW - Quality control KW - Hospitality industry KW - Management N1 - Includes index; Foreword. - Preface. - Acknowledgements. - Reviewers. - About the authors. - chapter 1. An overview of managing for quality. - chapter 2. Champions of quality. - chapter 3. Quality managment. - chapter 4. Tapping the organization's hidden strengths. - chapter 5. Team effectiveness. - chapter 6. Serving external customers. - chapter 7. CQI journey. - chapter 8. Tools of the trade. - chapter 9. Strategic quality plan. - chapter 10. Assessing quality. - chapter 11. Implementing quality. - chapter 12. Leading quality. - chapter 13. Quality life. - chapter 14. Final thoughts. - Glossary. - Index. - Your tools of the trade ER -