TY  - BOOK
AU  - Abbott,Peter
AU  - Lewry,Sue
TI  - Front office: procedures, social skills, and management 
SN  - 0750600241
U1  - 647.940683 
PY  - 1991///
CY  - Oxford, Boston
PB  - Butterworth-Heinemann
KW  - Hotel front desk personnel
KW  - Hotel management
ER  -