TY  - BOOK
ED  - Agency for Instructional Technology.
TI  - Communication 2000: resolving problems and conflicts 
SN  - 0538433272
U1  - 650.13 
PY  - 2002///
CY  - Mason, Ohio
PB  - South-Western/Thomson Learning
KW  - Conflict management
KW  - Interpersonal conflict
KW  - Interpersonal relations
N1  - Workshop 1: Looking at Both Sides. - Workshop 2 : Problem Solving and Decision Making. - Workshop 3 : Listen!. - Workshop 4 : Preventing Conflict. - Workshop 5 : Negotiating a Solution. - Workshop 6 : Reaching for Fairness. - Workshop 7 : Your Role as Peacemaker. - Workshop 8 : Negotiating at a Distance. - Workshop 9 : The Boiling Point. - Workshop 10 : Company Policy as Problem Solver. - Field Study. - Glossary; 1 electronic optical disc (CD-ROM) : Communication 2000, 2E : resolving problems and conflicts : CD study guide.  ISBN 0538970049
ER  -