Hospitality and restaurant management : competency guide /
At head of title: NRAEF ManageFirst
National Restaurant Association Educational Foundation.
- Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007.
- xii, 257 p. : col. ill., col. map ; 28 cm.
- NRAEF ManageFirst program .
"A core credential topic of the NRAEF certificate program"--Cover. Includes index.
1. The dynamics of leadership in the hospitality and restaurant industry -- 2. Goal setting in the hospitality and restaurant industry -- 3. Communicating effectively as a leader and manager -- 4. Managing compensation -- 5. Managing terminations -- 6. Motivation and employee development -- 7. Win-win scheduling practices -- 8. Teamwork in the foodservice and hospitality workplace -- 9. Dimensions of problem solving -- 10. Planning and conducting effective meeting.
0132283808 (pbk.)
Hospitality industry--Management. Restaurant management. Personnel management. Entrepreneurship Business ethics.