Hospitality and restaurant management : competency guide / At head of title: NRAEF ManageFirst National Restaurant Association Educational Foundation. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007. - xii, 257 p. : col. ill., col. map ; 28 cm. - NRAEF ManageFirst program .

"A core credential topic of the NRAEF certificate program"--Cover. Includes index.

1. The dynamics of leadership in the hospitality and restaurant industry -- 2. Goal setting in the hospitality and restaurant industry -- 3. Communicating effectively as a leader and manager -- 4. Managing compensation -- 5. Managing terminations -- 6. Motivation and employee development -- 7. Win-win scheduling practices -- 8. Teamwork in the foodservice and hospitality workplace -- 9. Dimensions of problem solving -- 10. Planning and conducting effective meeting.

0132283808 (pbk.)


Hospitality industry--Management.
Restaurant management.
Personnel management.
Entrepreneurship
Business ethics.

647.94068 / HOS