TY  - BOOK
AU  - Dalgleish,Jodie
TI  - Customer-effective web sites
SN  - 0130878278
U1  - 005.72 
PY  - 2000///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Internet industry
KW  - Web sites
KW  - Design
N1  - Includes bibliographical references (p. 265-266) and index
ER  -