Shafer, Scott M. Operations management : a process approach with spreadsheets / Scott M. Shafer, Jack R. Meredith. - New York : John Wiley, c1998 - xix, 828 p. : ill. ; 26 cm. Includes bibliographical references (p. 796-818) and index. ISBN: 047116545X Subjects--Topical Terms: Industrial management.Production management. Dewey Class. No.: 658.5 / SHA