TY - BOOK AU - Knod, Edward M. AU - Schonberger, Richard J. TI - Operations management: meeting customers' demands SN - 0071202161 U1 - 658.5 PY - 2001/// CY - Boston PB - McGraw-Hill/Irwin KW - Production management N1 - Includes bibliographical references and index; 1 computer disk (3 1/2 in.) : Computest 4 to accompany Operations management. by Edward M. Knod, Richard J. Schonberger. ISBN : 0256215375; 2 computer disk (3 1/2 in.) : Computest 4 to accompany Operations management. by Edward M. Knod, Richard J. Schonberger. ISBN : 0256215391; Accompanied by 1 computer laser optical disc (4 3/4 in.) : Operations management : meeting customers' demands. by Edward M. Knod, Richard J. Schonberger. 7th ed. ISBN : 007120216D ER -