TY  - BOOK
AU  - Plunkett,W.Richard
AU  - Allen,Gemmy
AU  - Attner,Raymond F.
TI  - Management: meeting and exceeding customer expectations 
SN  - 0324027257 (hbk.)
U1  - 658.4 
PY  - 2002///
CY  - Cincinnati, Ohio
PB  - South-Western/Thomson Learning
KW  - Management
N1  - Pt. 1. Management Concepts. 1. Management : An Overview. 2. Management Thought: Past and Present. 3. Management's Commitments to Quality and Productivity. 4. The Manager's Environment. - Pt. 2. Planning and Decision Making. 5. Organizational Planning. 6. Strategic Planning and Strategic Management. 7. Making Decisions. - Pt. 3. Organizing. 8. Organizing Principles. 9. Organizational Design. 10. Organizational Culture and Change. - Pt. 4. Staffing and Leading. 11. Staffing. 12. Communication: Interpersonal and Organizational. 13. Human Motivation. 14. Leadership. 15. Team Management and Conflict. - Pt. 5. Controlling. 16. Controlling: Purpose and Process. 17. Control Techniques. 18. Operations Management. - Pt. 6. Special Concerns. 19. Information Management Systems. 20. International Management. 21. Succeeding in Your Organization. 22. Management Ethics and Social Responsibility. - Recommended Readings. - References. - Glossary. - Index; 1 electronic optical disc (CD-ROM) : Student resource CD-ROM to accompany Management : meeting and exceeding customer expectations. 7th ed.  ISBN 0324116519
ER  -