TY  - BOOK
AU  - Weissinger,Suzanne Stewart
TI  - Hotel/motel operations: an overview 
SN  - 0766812146
U1  - 647.94068 
PY  - 2000///
CY  - Albany, New York
PB  - Delmar
KW  - Hotel management
KW  - Motel management
N1  - 1. Lodgings: Yesterday and today. 2. The hospitality business and you. 3. Classification of lodging facilities. 4. Front-office operations: Reservations. 5. Front-office operations: Registering, rooming the guests, information, mail, telephone. 6. Front-office operations: Accounting and checking out. 7. Housekeeping, engineering, and security. 8. Food and beverage department. 9. Sales and meeting planning. 10. Accommodations: References and ratings
ER  -