TY  - BOOK
AU  - Ahmed Ismail.
TI  - Front office operations and management
SN  - 0766823431 (paperback)
U1  - 647.94068 
PY  - 2002///]
CY  - Albany, New York
PB  - Delmar, Thomson Learning
KW  - Hotel front desk personnel
KW  - Hotel management
ER  -